eFulfillment Service Consulting
How well do you fulfill your online orders?
It’s OK when you have to process 10 orders daily, but when you business grow so quickly and you need to process like 50-100 orders daily, how well do you fulfill those orders?
Processing those order means you have to :
- Pick and pack the items ordered by your online customer into a proper packaging that is accepted by the courier service.
- Paste the shipping label and call the courier to pickup the items
- Update your inventory
- Get the tracking number from your courier service and update this info to your customer
- Track and trace the delivery done by the courier untill your customer receive the parcel
- Respond to return request by your customer
The fulfillment processes will caused you to :
- Hiring employees just to fulfill orders
- Renting warehouse space to store inventory
- Investing in technology to efficiently pick, pack, ship, and track orders
- Handling logistics for returns
- Spending too much fulfilling orders, taking away time spend on marketing and customer experience
1. What is eFulfillment?
In broad terms, eFulfillment is the all the people, processes and technology it takes to deliver an online order to a customer. The key is to make all of these come together to create a positive customer experience before, during, and after a sale.
For you, eFulfillment includes everything from the online checkout process, payment provider, and order management system, to the the steps taken to pick, pack, and ship the order. Instead of doing all these yourself, you can use an eFulfillment service to do them for you.
2. OneKD Servicese has parnered with Pos Malaysia to provide eFulfillment Services
With the online system that will give you view and control in term of Warehousing, Order Fulfillment, Shipping Logistic and Last Mile Delivery you can now focus on getting more revenue for your business. Contact us for more information on how we can work together to achieve your business objectives!