Since our foundation in 2012, we have provided the IT Support Service Solution to our customers.
The key objective is for our customer to control the IT operating cost by eliminating the need of hiring permanent staffs to support their day to day IT operations.
OUT IT SUPPORT SOLUTIONS
IT STAFFING SOLUTIONS
OneKD Services provide flexible manpower solutions to cater to our client’s requirement. We are specialized in supplying long term/short term local skilled and unskilled manpower for IT industries.
Our services to clients :
Deskside/End User Support
・Support, resolve and report daily operation issues
Escalation process
・Should the issues not reolved ontime manner, our deskside will escalate based on the agreed escalation process and Service Level Agreement between OneKD and customers.
Incident ticket tracking
・Weekly or monthly incidents ticket tracking will provide transparency to our customer on the actual performance of the system and resources.
CUSTOM SOLUTIONS
We provide custom solutions based on the needs. Example in the area of web based programming using the Open Source solutions.
WEB SOLUTIONS
Provide web design services and maintenance.
ENTERPRISE MANAGEMENT SERVICES
With the changing market trend, companies are looking into flexible manpower planning and labour cost reduction.The demand for short term staff is increasing as companies were reluctant to hire new employees for short-term jobs. The ability to deliver and supply short term staff is one of our strength which sets OneKD apart from its competitors. Fast response time on delivery and client satisfaction are our utmost priorities.
With outsourcing you can concentrate on your core business and not on manpower problems.There are many benefits for outsourcing your manpower recruitment and management as below :
*Flexible Manpower Planning*
・Can adjust to seasonal workload trend.
*Easier Manpower Management*
・No need to handle payroll, EPF &SOCSO
・No need to handle counselling and discipline issues.
*Competitive Labour Cost*
・Savings on salary, leave,increment and bonus.
・No need to provide uniforms, shoes,hostel and transportation.
・Savings on recruitment and management cost.